At JustBuyer, we understand that authenticity is one of the most important factors when purchasing Pokémon merchandise and collectibles. We are committed to providing our customers with genuine products and a trustworthy shopping experience.
Our Commitment
We are committed to offering genuine Pokémon merchandise and collectibles sourced from reputable suppliers. Every product is carefully handled before shipment to help ensure it meets our quality standards.
Quality Inspection
Before an order is shipped, our team performs a visual inspection to help confirm that:
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The correct product is being shipped.
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The item is in good condition.
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Packaging is suitable for safe delivery.
Product Condition
Unless otherwise stated in the product description, items are sold as new and in their original manufacturer packaging.
Any product with condition differences will be clearly identified in its listing.
Sealed Products
Factory-sealed products are shipped in the same sealed condition in which they are received from our suppliers.
Once a factory-sealed product has been opened after delivery, it is no longer eligible for return unless required by applicable law or if the product is defective.
If You Have Concerns
If you believe you have received an incorrect, damaged, or potentially non-genuine item, please contact us within 7 days of delivery.
To help us investigate your concern, please provide:
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Your order number.
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A description of the issue.
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Clear photographs of the item and its packaging.
We will review your request promptly and work with you to provide an appropriate resolution where applicable.
Independent Retailer Notice
JustBuyer is an independent retailer of Pokémon merchandise and collectibles.
Pokémon and all related names, characters, logos, artwork, images, and trademarks are the property of Nintendo, Creatures Inc., GAME FREAK inc., and The Pokémon Company.
JustBuyer is not affiliated with, endorsed by, sponsored by, or officially associated with Nintendo, The Pokémon Company, Creatures Inc., or GAME FREAK inc.
Contact Us
If you have any questions about our Authenticity Guarantee, please contact us:
JustBuyer
Email: contact@justbuyer.shop
Phone: +1 (479) 345-1674
Address:
27 City Walls Rd
CLONRAE, DG3 9WH
Thank you for choosing JustBuyer. We appreciate your trust and remain committed to providing genuine Pokémon merchandise and excellent customer service.