1. How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
2. How long does shipping take?
Estimated delivery times are:
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Domestic: 3–6 business days
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International: 7–20 business days
Delivery times are estimates and may vary depending on your location, customs processing, and the shipping carrier.
3. How can I track my order?
If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.
4. Can I cancel my order?
Yes, you may cancel your order before it has been processed for shipment.
Once an order has been shipped, it cannot be canceled. If eligible, you may return it in accordance with our Return & Refund Policy.
5. What is your return policy?
Eligible items may be returned within 30 days of delivery.
Items must be unused, in their original condition, and in their original packaging. Please refer to our Return & Refund Policy for complete details.
6. What should I do if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery and include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
We will review your request and work with you to provide an appropriate resolution.
7. What payment methods do you accept?
We accept major payment methods available at checkout, which may include:
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Visa
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Mastercard
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American Express
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Discover
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PayPal (if available)
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Apple Pay (if available)
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Google Pay (if available)
Available payment methods may vary depending on your location.
8. Are my payments secure?
Yes. Payments are processed using secure third-party payment providers. We do not store your complete payment card information on our servers.
9. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability may vary depending on your location and local shipping restrictions.
10. Will I have to pay customs fees?
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.
11. How do I contact customer support?
You can reach us using the following contact information:
Email: contact@justbuyer.shop
Phone: +1 (479) 345-1674
Address:
27 City Walls Rd
CLONRAE, DG3 9WH
12. Do you sell authentic Pokémon products?
We are committed to offering genuine Pokémon merchandise and collectibles sourced from reputable suppliers. We are an independent retailer and are not affiliated with, endorsed by, or sponsored by Nintendo, The Pokémon Company, Creatures Inc., or GAME FREAK inc.
13. Can I change my shipping address after placing an order?
If your order has not yet been processed for shipment, please contact us as soon as possible. We will do our best to update your shipping address before your order is dispatched.
14. What happens if my package is delayed?
Occasional shipping delays may occur due to weather conditions, customs processing, or carrier issues. If your order is delayed beyond the estimated delivery time, please contact us and we will assist you in tracking your shipment.
15. How can I contact JustBuyer?
If you have any questions, we're happy to help.
JustBuyer
Email: contact@justbuyer.shop
Phone: +1 (479) 345-1674
Address:
27 City Walls Rd
CLONRAE, DG3 9WH